Team Performance
Real-time metrics for current shift.
Total Calls Today
call1248
trending_up+12.5% vs yesterday
Avg. Handle Time
timer4m 12s
trending_up+18s vs avg
Customer Satisfaction
mood94%
trending_upSteady
Live Active Agents
42
trending_upOut of 50 scheduled
Call Volume Distribution
Status Distribution
1.2kTotal
Resolved
65%Transferred
20%Escalated
15%Agent Activity Roster
| Agent | Status | Conversion | Deals Closed | Avg Rating |
|---|---|---|---|---|
SJ Sarah Jenkins | On Call | 24.5% | 18 | |
MT Marcus Thorne | Available | 21.2% | 15 | |
EL Elena Rostova | Break | 19.8% | 12 |